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Global Migration Launch (Meta): Led the migration from multiple linked accounts to one account with multiple profiles across 4 organizations — serving as partner point-of-contact, creating the staged rollout plan, and running central launch command with war-room operations, preemptive incident mitigation, and on-call layering across 11 workstreams. Shipped with top-tier metrics neutral, zero rollbacks, and no single-team dependency able to block the release.
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Design System (Meta): Drove adoption from 0 → 70+ products in under 2 years — launching the first 5 onboarded products and proving benefits and efficiencies to partner teams.
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Cross-App Settings (Meta): Leading delivery of 4 concurrent programs centralizing user settings across Facebook, Instagram, Meta Quest, and WhatsApp — working with cross-functional teams toward global launches for 2B+ users.
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Cross-App Planning (Meta): Ran roadmapping, capacity planning, and sprint planning across 5 teams for the cross-app design system — prioritizing work, delivering components and frameworks, providing technical support, and giving leadership clear visibility into priorities and resource allocation.
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Partner Intake (Meta Account): Built a scalable intake by consolidating two separate processes into one system with scoped request forms and impacted-surface capture — triaging 45+ requests across six product surfaces as the platform scaled toward 30+ integrated apps.
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Command Center & Risk Management (Meta): Ran daily command-center operations, held workstream leads to milestone commitments, and led a risk-based defect burndown with program-wide prioritization — escalating an emerging critical-path risk before it became blocking and keeping testing and staged rollout on schedule.
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Defect Management (Meta): Authored the program’s defect-management plan — including tagging schemas, production-operations workflows, and in-app bug-reporting integration — creating a repeatable system to classify and clear multi-hundred-issue backlogs ahead of each launch gate.
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AI Agents (Meta): Deployed multiple agents that eliminated recurring manual work: an intake triage agent that auto-resolves the majority of incoming requests, cutting handling time from 15–30 minutes to under 30 seconds, and a content-based bug-classification agent covering 18 product categories — scaling high-volume intake and defect inflow without added headcount.
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Vibes App Launch (Meta): Owned account-management integration across 10+ partner teams, requirements definition, iOS/Android account-flow test sprints, and daily program tracking — then extended the launch framework to a second app and drove its last-minute addition through a three-week quality sprint that closed ~60 blocking defects across multiple products.
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Amazon (TPM, Customer Delivery Experience): Led the migration of the three most-trafficked retail pages, reducing page-load times by 30% while coordinating upgrades with 10+ external teams. Owned a worldwide tax and consumer-protection compliance effort, designed a service and API for complete order-total breakdowns, and improved an intake process serving 100+ teams. Also led yearly and quarterly planning, sprint prioritization, progress reporting, and retrospectives for the Your Orders team.
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Deloitte Digital: Led Canada’s front-end engineering team and served as development lead and solution architect across AngularJS, React, iOS, and Android — delivering applications for energy, utilities, mortgage, and wealth-management clients while advising new clients on digital strategy. Also led ERP integrations for supply-chain optimization and built an Apple Watch executive-communications app and a ServiceNow portal managing 1B+ assets.
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TD Bank: Contributed to Mobile Wallet architecture; authored risk and governance assessments, service-dependency diagrams, sequence diagrams, and architectural views; helped define a technology reference model, partnered with networking and operations on Cloud POC deployments, and assessed options to improve delivery processes.